POLICIES

By purchasing from kikinekrafts.com, you agree to the following policies:

Processing Policy: All orders placed will receive a confirmation email containing order details and a receipt. Should you not receive an email from KIKINEKRAFTS confirming your order, please check your spam or junk mail before contacting KIKINEKRAFTS. Please allow 1-2 weeks processing time, excluding holidays, for your order to be shipped. Please allow 2 weeks processing time, excluding holidays, before contacting KIKINEKRAFTS regarding the status of your order.

Rush My Order: With this Rush My Order Service, your order will be processed within 3-5 business days. Current standard processing time is up to 1-2 weeks. Business days are Monday-Friday, excluding Hawaii State and national holidays. By adding this service to your cart, your order will receive priority and expedited processing. Shipping is selected at checkout. Processing does not include shipping time. Postal carrier delivery estimates provided at checkout. KIKINEKRAFTS is not responsible for any late, lost, or damaged mail. This is a nonrefundable service and cannot be applied to any other purchases. By adding this service to your order, you agree to the terms above.

Return/ Exchange Policy: ALL SALES FINAL. Orders may not be cancelled. All KIKINEKRAFTS are custom, made to order, therefore returns are not accepted. KIKINEKRAFTS does not offer exchanges. Please ensure accurate measurement for all sizing: returns and exchanges will not accepted.

Pearls: Pearls are the only gemstones on earth that are created from a living being. Therefore, authentic pearls vary in shape, luster, color, and are completely unique, one of a kind, each containing their own special and individual textures and qualities. KIKINEKRAFTS utilizes genuine Tahitian, Edison, and Fresh Water Pearls. Pearls received may vary from pearls pictured on kikinekrafts.com, as no two authentic pearls are the same.

Shipping Policy: KIKINEKRAFTS offers Standard shipping ($6; USPS First Class Mail), Express shipping ($12; USPS Priority Mail), and complimentary shipping on all orders $150+. KIKINEKRAFTS is not responsible for late, lost, or damaged mail. Once your order has been shipped, you will receive a shipping confirmation email including tracking details. Should you not receive an email from KIKINEKRAFTS containing tracking after 2 weeks, excluding holidays, please check your spam or junk mail before contacting KIKINEKRAFTS.

Custom Order Policy: Orders may be placed through DM, email: kikinekrafts@gmail.com, through our order request form, or directly through kikinekrafts.com.

Warranty/ Repair: From purchase date, KIKINEKRAFTS offers a one-year workmanship warranty on all products including the repair or replacement of any manufacturing faults. Shipping is not included. Warranty does not include reshaping bangles, resizing of bangles or rings, untangling knotted chains, natural deterioration of unrefined or raw materials (i.e., crystals, beach shells, pearls, etc.), or replacement of any unrefined or raw materials (i.e., crystals, beach shells, pearls, etc.), unless by fault of manufacturer. Please contact kikinekrafts@gmail.com for any warranty claims.

Other: KIKINEKRAFTS is not for resale.